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Privacy Policy
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Commitment to Privacy
JC Cornerstone Community Care Pty Ltd is committed to protecting your privacy and handling personal information respectfully and securely. This policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
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Personal Information We Collect
We may collect personal information including:
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Names and contact details
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Date of birth and NDIS participant information
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Health and support-related information relevant to service delivery
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Information provided through enquiries, referrals, bookings, and communications
Sensitive information, including health information, is collected only where necessary and with appropriate consent.
How and Why We Collect Information
Personal information may be collected through our website forms, email communication, phone or video calls, and booking systems.
We collect this information to respond to enquiries, provide services, deliver NDIS supports, and communicate with participants, families, and representatives. With consent, information may also be used for related service updates.
Use and Disclosure
Personal information is used only for purposes related to service delivery unless consent is provided or disclosure is required by law. Information may be shared with approved third parties such as plan managers or service partners where necessary, and only in line with privacy obligations.
Storage and Security
We take reasonable steps to protect personal information from misuse, loss, or unauthorised access. Information is stored securely and retained only for as long as required for service delivery or legal obligations.
Access, Corrections, and Complaints
You may request access to your personal information or request corrections if it is inaccurate or out of date. Privacy concerns or complaints will be addressed promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Contact Us
For privacy enquiries, access requests, or complaints, please contact: